Facing financial difficulty
Don't ignore the problem
If you're having trouble paying your mortgage there are different options available that may ease your situation and help to resolve the issue.
The information on these pages explains the things that you should consider, and what we can do to help.
Contact us on:
0800 001 5145 from a UK Landline
0131 655 2873 from mobiles and
+44 (0)131 655 2873 for overseas customers.
Our lines are open Monday to Friday 8am to 6pm (Wednesday from 10am).
It would be helpful if you have your mortgage account number to hand when you contact us. This can be found on your mortgage statement or any other mortgage correspondence.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.