Weekly peak times
Daily peak times
Most of our customers have their call answered within 5 minutes, however during peak times, particularly a Monday, this may be slightly longer.
In order to get you to the right team as quickly as possible, please have your policy number ready and enter it when asked.
|UK callers||International callers||Opening Hours|
|Bonds & Endowments:|
|Phone UK:||0345 366 7725*||+44 131 549 9779*||Mon to Fri 8am–6pm,
|OEICS & ISAs:|
|Phone UK:||0345 300 2244*||+44 131 535 0457*||Mon to Fri 8am–6pm,
|*We may record and monitor calls to help us improve our service.|
If you prefer to contact us online, please use our enquiry form.
Register for Online Access
Have you thought about registering online? With online access you can instantly see the current value of your plan, view your investment history and also change your contact details. The process to register is easy to do and your customer ID and pin, posted separately for security, will be with you within 5 working days.
Write to us
Additionally, you can contact us in writing at
15 Dalkeith Road,
Edinburgh EH16 5BU
To allow us to deal promptly with your request, please ensure you include:
- your account, plan or policy number
- your full name
- your address
- how you would like us to reply and your contact details (e.g. telephone number or email address)
- your signature, which provides with us with your consent to complete your instruction
Once we have received your letter, we aim to respond to your request within 5 working days. Please note in order to process some requests, we may need to get in touch with you for additional information. Therefore to avoid any delays in being able to carry out your request, please can you include a daytime contact number or email address.