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Employees and members

Joining a company pension means you’ll have your own pension pot when you decide to take your benefits (on top of the state pension). And if you leave your employer before you take your benefits, you can usually take the pension pot with you – it doesn’t tie you down.

If you want to know more about us and why we’re an award winning provider of company pensions, please explore the About our services section.

Member helpdesk

Member helpdesk 0345 755 6557

Opening hours:
Monday to Friday 8am–6pm

Our member helpdesk is staffed by pensions experts who can answer queries about your company pension, and provide all the information you need.

However, they are not authorised to give financial advice. If you need help with making pension decisions please speak to the adviser for your scheme or your own financial adviser. If you haven’t got one, you may find this website helpful in finding one in your area – Find a financial adviser.

We may record and monitor calls to help us improve our service.

Online member services

Once you become a member of your employer’s scheme, you should check whether your employer has allowed you to access our online services.

If they have, you will automatically:

  • Be registered for online services, and
  • Receive a user ID and password by post.

These services are easy to use, and give you direct access to your details.