Web support

For all web support queries 
Telephone 0845 769 7888
Email websupport@scottishwidows.co.uk
Online

Help and support 
Frequently asked questions on registration, log in, eServices, Agency set up and Unipass

 

When should I contact web support?

For product related queries including new quotes/illustrations please contact the relevant product area. For all other Extranet enquiries, listed below, contact web support.

  • Registration queries
    - Help in the registration process
    - Adviserwise and Unipass
    - Terms of business
    - Look at our registration FAQs

  • Log in queries
    - User name and password questions
    - Unipass/DC issues
    - Locked out
    - Look at our log in FAQs
     
  • Technical problems
    - Tool/calculator not working
    - Unable to subscribe to newsletters
    - Unable to do an illustration/application/share dealing etc
    - Error page appears
     
  • General website queries
    - I cannot find a page on the site
    - How do I retrieve my illustration/application?
    - I cannot find a piece of literature on the site
     
  • Literature order queries
    - Help ordering literature
    - Literature order has not arrived
     
  • eServices and 3rd party queries
    - Back office set up
    - Portal queries
    - Contract enquiry
    - Look at our eServices FAQs
     
  • Phone numbers and /or e-mails not working

 

Important Information about Scottish Widows | Read about how we use cookies

Information within this site is intended for UK authorised and regulated financial advisers only. It is not intended for onward transmission to retail customers and should not be relied upon by any other person. If you are not an adviser please return to our consumer site.

Scottish Widows is not responsible for the content of third party websites. Separate terms apply to the use of third party websites and Scottish Widows does not warrant the accuracy, reliability, availability or otherwise of these sites.

By using this site you agree to our terms & conditions of use. Please read our copyright, companies, legal and privacy information. We may record and monitor calls to help us improve our service.

Scottish Widows plc. Registered in Scotland No. 199549. Registered Office in the United Kingdom at 69 Morrison Street, Edinburgh EH3 8YF. Telephone: 0131 655 6000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 191517.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0845 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

Clerical Medical Investment Group Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 33 Old Broad Street, London EC2N 1HZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

CMI Insurance Company Limited. Scottish Widows is a trading name of CMI Insurance Company Limited. CMI Insurance Company Limited, registered in Isle of Man number 33520. Registered office in the Isle of Man at Clerical Medical House, Victoria Road, Douglas, Isle of Man, IM99 1LT.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

St Andrews Life Assurance plc, registered in England and Wales number 3104670. Registered office in the United Kingdom at 33 Old Broad Street, London, EC2N 1HZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 189101.

Scottish Widows Bank plc, registered in Scotland no. 154554. Registered office in the United Kingdom at PO Box 12757, 67 Morrison Street, Edinburgh EH3 8YJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 201601. The main business of Scottish Widows Bank is arranging, entering into and administering mortgages and accepting deposits.

Browser Warning: your browser may not be fully supported on this site. Visit our browser help page for a list of supported browsers.
close