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Help and support

Our frequently asked questions and answers on the links below should help you. If you would like to speak to somebody please contact your account manager in the first instance, or visit our contact us section to find a list of useful telephone numbers and e-mail addresses.

Log in FAQs

Common questions about log in, forgotten passwords, usernames, PINs and CIDs and setting a password.

Registration FAQs

Common question about registering for eServices, Access levels and controls, using Unipass and more.

Unipass FAQs

Common questions about Unipass, including what it is, the advantages, how to get a digital certificate and more.

eServices FAQs

Information on the products, services and features within Scottish Widows eServices, including guidance and security advice.

Agency set up

All the information you need to help you set up your firm and maintain a new business agency with Scottish Widows.

Single Sign On matching FAQs

Single Sign On matches your Scottish Widows and Clerical Medical account to provides you access to our full range of eServices. We outline how matching affects you.

Financial Planning FAQs

Commonly asked questions about Financial Planning.

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Scottish Widows Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0345 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

Scottish Widows Bank is a trading name of Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales, no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.

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