Help and support

Our frequently asked questions and answers on the links below should help you. If you would like to speak to somebody please contact your account manager in the first instance, or visit our contact us section to find a list of useful telephone numbers and e-mail addresses.

Log in FAQs

Common questions about log in, forgotten passwords, usernames, PINs and CIDs and setting a password.

Registration FAQs

Common question about registering for eServices, Access levels and controls, using Unipass and more.

Unipass FAQs

Common questions about Unipass, including what it is, the advantages, how to get a digital certificate and more.

eServices FAQs

Information on the products, services and features within Scottish Widows eServices, including guidance and security advice.

Agency set up

All the information you need to help you set up your firm and maintain a new business agency with Scottish Widows.

Single Sign On matching FAQs

Single Sign On matches your Scottish Widows and Clerical Medical account to provides you access to our full range of eServices. We outline how matching affects you.

Financial Planning FAQs

Commonly asked questions about Financial Planning.

Service availability

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Information within this site is intended for UK authorised and regulated financial advisers only. It is not intended for onward transmission to retail customers and should not be relied upon by any other person. If you are not an adviser please return to our consumer site.

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Scottish Widows plc. Registered in Scotland No. 199549. Registered Office in the United Kingdom at 69 Morrison Street, Edinburgh EH3 8YF. Telephone: 0131 655 6000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 191517.

Scottish Widows Unit Trust Managers Limited. Registered in England and Wales No. 1629925. Registered Office in the United Kingdom at Charlton Place, Andover, Hampshire SP10 1RE. Tel: 0845 300 2244. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 122129.

Clerical Medical Investment Group Limited. Registered in England and Wales No. 3196171. Registered office in the United Kingdom at 33 Old Broad Street, London EC2N 1HZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 181655.

CMI Insurance Company Limited. Scottish Widows is a trading name of CMI Insurance Company Limited. CMI Insurance Company Limited, registered in Isle of Man number 33520. Registered office in the Isle of Man at Clerical Medical House, Victoria Road, Douglas, Isle of Man, IM99 1LT.

HBOS Investment Fund Managers Limited, registered in England number 941082. Registered office in the United Kingdom at Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority. Financial Services Register number 119223.

St Andrews Life Assurance plc, registered in England and Wales number 3104670. Registered office in the United Kingdom at 33 Old Broad Street, London, EC2N 1HZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 189101.

Scottish Widows Bank plc, registered in Scotland no. 154554. Registered office in the United Kingdom at PO Box 12757, 67 Morrison Street, Edinburgh EH3 8YJ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 201601. The main business of Scottish Widows Bank is arranging, entering into and administering mortgages and accepting deposits.

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