Help and contact

• If your policy number starts with SW: 0345 755 6557
• If your policy number starts with ZU: 0800 032 1260 8am to 6pm, Monday to Friday
• All other workplace pensions: 0345 716 6777
• Outside the UK: +44 131 549 9772

If your policy starts with SW: supportme@scottishwidows.co.uk

If your policy starts with ZU: workplacesavings@scottishwidows.co.uk

In your email, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address).

Scottish Widows Limited
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HL

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.

Scottish Widows Retirement Account

• 0345 716 6733
• Outside the UK: +44 131 549 9772

Scottish Widows Personal Pension

• 0345 716 6777
• Outside the UK: +44 131 549 9772

Halifax Personal Pension

• 0345 030 6244
• Outside the UK: +44 131 549 9772

Clerical Medical Personal Pension 

• 0345 788 3333
• Outside the UK: +44 131 549 9772

Scottish Widows Limited
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HL

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.

• Individual annuities: 0345 757 3494
• If you are a Scottish Widows customer and would like to buy an individual annuity: 0345 835 6644
• If your policy number starts with BA (bulk annuities): 0345 071 2713
  
• If your policy number starts with BA and you’re calling from outside the UK: +44 124 352 2290

If your policy number starts with BA, find out more about the proposed sale of Scottish Widows bulk annuities.

• annuitiescustomerservice@scottishwidows.co.uk

In your email, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address).

Scottish Widows Limited
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HL

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.

• Scottish Widows Unit Trust Managers: 0345 300 2244
• HBOS Investment Fund Managers Ltd:  0345 366 1513
• Outside the UK: +44 131 549 9772

Scottish Widows Unit Trust Management Ltd
PO Box 24177
69 Morrison Street
Edinburgh
EH3 1HT
 

HBOS Investment Fund Management Ltd
PO Box 24167
69 Morrison Street
Edinburgh
EH3 1HP

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.

• Scottish Widows bonds and endowments: 0345 716 6777
  
• Halifax bonds: 0345 030 6244
• Clerical Medical bonds: 0345 788 3333
• Outside the UK: +44 131 549 9772

For bonds and endowments bought from Scottish Widows, Halifax or Clerical Medical, write to:

PO Box 24175
69 Morrison Street
Edinburgh
EH3 1HR

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.

Protection policies, bought before 2006

From Scottish Widows, Lloyds Bank, Halifax and Clerical Medical.

• 0345 716 6777

Protection for life, bought 2006-2020

From a bank branch or direct from Scottish Widows.

• 8-digit policy number starting with 5: 0345 300 0698

Scottish Widows Protect, bought from 2015 onwards

From an adviser or price comparison website.

• 8-digit policy number starting with 5: 0345 030 6240
• 12-digit policy number starting with 6: 0345 030 6572

Plan & Protect - online banking, bought from March 2021 onwards

From Lloyds Bank, Halifax or Bank of Scotland online banking.

• 12-digit policy number starting with 4: 0345 608 0378

My life insurance

• 6-digit policy number starting with 1: 0800 849 6089

Halifax/Bank of Scotland Over 50 Guaranteed Life Plan (provided by St Andrews Life Assurance)

• 0345 608 0390

Scottish Widows Life Cover For You

• 0844 324 9314

Virgin Life & Cancer Cover

• 8-digit policy number starting with 5: 0345 601 9645

Scottish Widows
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HL

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.

Plan & Protect - mortgage, bought from October 2018 onwards

From a Lloyds Bank, Halifax or Bank of Scotland mortgage adviser.

• If your policy number starts with SW5: 0330 678 1060

Halifax Total Mortgage Protection Plan (TMP)

Halifax Reassurance Range inc. Level Life Cover Plan, Lump Sum Protection Plan, Decreasing Life Cover Plan, Mortgage Protection Plan, Family Income Life Plan and Family Income Benefit Plan.

• If your policy number starts with TMP: 0345 600 1194

Scottish Widows
PO Box 24171
69 Morrison Street
Edinburgh
EH3 1HL

In your letter, please include:

• your account, plan or policy number
• your full name
• your address
• how you want us to reply to you
• the contact details you want us to use (such as telephone number, email address)
• your signature, to give us permission to do what you ask.