Tell us someone has died

We’re here to help if you need to tell us about a death. If you’ve already told Lloyds Bank, Halifax or Bank of Scotland, you don’t need to tell us. They’ll do this for you.

1. Tell us about the death

Fill in a form, call or write to us, and we'll get back to you in five working days.

 

2. Send us the death certificate

Send us a certified copy of the death certificate by email, post or take it to a branch.

 

3. We'll start the claim

We’ll update our systems and stop any post. We may ask for more information or
documents, like a copy of the will. We’ll update your throughout the process.

Tell us online

Tell us online

The quickest way to let us know someone has died is by filling in our online form.

Tell us online

Call us

Call us

Speak to a member of our bereavement team on 0345 601 4179, Monday
to Friday, 9am to 5pm. We’re closed at weekends and on bank holidays.

We’ll ask you for
 

  • the full name, date of birth and address of the person who has died
  • your address, contact number and email address
  • the plan or policy number, if you have it.

If you have a hearing or speech impairment, you can use Relay UK or textphone on 18001.

If you need support with an existing claim

If you need support with an existing claim

We’ll keep you updated throughout the process.

If you need an update on your claim, call us on:
 

  • Workplace pensions, life insurance, Retirement Account, Ready-Made Pension and annuities: 0345 601 4179
  • Personal pensions: 0345 716 6764
  • Older personal pensions from Lloyds TSB: 0345 300 4455
  • Savings and investments, such as OEICs, ISAs and bonds: 0345 300 2540

We’re open Monday to Friday, 9am to 5pm. We’re closed at weekends and on bank holidays.

How to send us the death certificate

How to send us the death certificate

We’ll need the original, or a copy certified by a Lloyds Bank, Halifax or
Bank of Scotland colleague, or a solicitor.

Send us a copy by
 

You can also post it to us at:
PO Box 24171

69 Morrison Street 

EDINBURGH 

EH3 1HL

Remember to include
 

  • full name, date of birth and address of the person who has died
  • your address, contact number and email address
  • the plan or policy number, if you have it.

We recommend you use guaranteed or recorded delivery.

What happens next

  • We’ll send you a form to fill in with details of the person’s

    • wife, husband, civil partner or partner
    • children, grandchildren, parents, siblings and other family members
    • dependants - someone who relied on them financially or to make decisions on their behalf
    • legal representative.

    If you have an authorised solicitor or financial adviser, they will be able to fill in the form for you. You may need to send us

    • a copy of their will, if they made one
    • a copy of the Decree Absolute if they were divorced or their civil partnership was dissolved
    • documents that show if someone was dependent on them, such as a joint bank account statement, utility bill or council tax bill dated within 6 months of their death.

    The letter will tell you how to send the form and any documents to us.

  • If the person died before they turned 75, any money paid from their pension to a beneficiary will normally be tax-free.

    The total tax-free allowance for payments from all pension plans is normally £1,073,100. This is the Lump Sum and Death Benefit Allowance.

    For any money paid over this allowance, the beneficiaries will pay tax at their marginal rate of income tax. Money paid to their estate or trust is taxed at 45%.

    If the person had applied to HM Revenue & Customs for certain protections before, their allowance could be higher. It will be lower if they have taken tax-free benefits from their pension plans before.

  • Their beneficiaries will pay tax at their marginal rate of income tax on any money paid to them.

    Money paid to their estate or a trust is taxed at 45%.

    There will normally be no Inheritance Tax to pay. Inheritance Tax is a complex area, so please contact
    your financial adviser or tax office for advice.

    Tax treatment depends on individual circumstances and may be subject to change.

    Read more on GOV.UK about tax on a private pension you inherit

What to do when someone dies

  • You can find out how to register a death at www.gov.uk/register-a-death

    You’ll also find information on death certificates, wills and probate. Once you’ve registered a death, you’ll get a death certificate and a certificate for burial or cremation. You may need a few copies of the death certificate as some organisations will want an original copy.

  • If you’re arranging the funeral, you’ll need to pay for this upfront. We may be able to help with this if you don’t have the money available.

    We have signed up to the Funeral Pledge. This means that we can advance up to £10,000 to a funeral director if there are delays in closing accounts while waiting for probate.

  • You may need money to pay for other urgent expenses such as Inheritance Tax (IHT). You can complete an IHT423 form and post this to us. We may also need other information such as a copy of the will – we’ll let you know what else we need. We can then settle any expenses directly with HMRC.

  • When someone dies, there are several government departments you’ll need to get in touch with. The Government’s Tell Us Once service lets you contact several departments in one go.

    When you register a death, the registrar will tell you if you can use Tell Us Once. It isn’t available in Northern Ireland or if the person was living abroad permanently when they died. The registrar will give you the number to call and a unique reference number. This is to use online or when you call.

    If you can’t use Tell Us Once, you can Report the death without a Tell Us Once reference number.

  • If you want help with the estate, our colleagues at Lloyds Bank Estates Administration Services Team can help deal with the processes and paperwork. Whether you want help with applying for probate or would like the whole estate administered for you, our team are on hand to deal with this efficiently for you. There is a fee for the service, which the team will explain to you when you contact them.

  • Administration – the term used for the formalities of dealing with the estate.

    Administrator – the person who is appointed to distribute the estate if someone dies without leaving a will or without appointing an executor. If an appointed executor is unable or unwilling to act, an administrator will also be appointed.

    Beneficiary – the person or organisation who benefits from a will or under intestacy (Intestate / Intestacy is when someone dies without leaving a valid will in place).

    Codicil – a separate document altering or adding to the provisions of an existing will.

    Coroner’s Certificate – in some cases a death has to be investigated by a coroner. In this case a coroner’s certificate will be provided until the death certificate has been issued.

    Death certificate – this might be a medical document issued by a qualified doctor, certifying the death of a person and stating the cause if known. More commonly, this is a legal document you get from a registrar, confirming the date, location and cause of a person’s death.

    Estate – everything owned or owed by the person who has died.

    Executor – the person, institution or professional named in a will to carry out the instructions and wishes contained in the will.

    Grant of Representation – the official document that allows executors or administrators to close accounts, collect the assets of an estate and pay them out to the beneficiaries. In Scotland, the Grant of Representation is called a ‘Confirmation’. If a will is left, the Grant of Representation will be a Grant of Probate issued to the executors named in the will. If there is no will, it will be a Letters of Administration.

    Grant of Probate – an official document confirming that the will is valid and stating who the personal representative is. It is granted to the executors so that they have the legal right to administer the estate. It can be used to show the personal representative(s) has the right to access funds, sort out finances, collect and share out the deceased person’s assets as set out in the will.

    Inheritance Tax (IHT) – a tax on the estate that generally applies when someone dies and when the value of the estate is above a specific threshold. It is paid before the estate can be distributed to the beneficiaries. You can find out more about IHT at www.gov.uk/inheritance-tax.

    Intestate / Intestacy – is when someone dies without leaving a valid will in place.

    Letters of Administration – an official document stating who is entitled to deal with the estate if the executor can’t or won’t act, or if there is no valid will.

    Personal representative – the general term for an executor or administrator.

    Probate registry – the organisation responsible for overseeing probate and issuing Grants of Representation.

    Trusts – a way of managing assets (money, investments, land or buildings) for people. There are different types of trusts and they are taxed differently. Trusts involve:

    • the ‘settlor’ – the person who puts assets into a trust
    • the ‘trustee’ – the person who manages the trust
    • the ‘beneficiary’ – the person who benefits from the trust.

    Will – a legal document which indicates who should benefit from the estate and how. It appoints an executor to distribute the estate.

Other things to think about

Estate management

Get help to take care of an estate with Lloyds Bank. There is a fee for this service.

Get help with an estate Opens in same tab

Will writing

Protect your assets and your loved ones, today and in the future.

Make a will

What happens to my pension when I die?

Who gets your pension when you die, and how this money is taxed.

Death and pensions

Manage your pension

View and manage your payments and contributions, and keep your details up-to-date.

Manage your pension

Useful websites

Stop direct mail

A free service to reduce the amount of direct mail sent to the person who has died.

The Bereavement Register Opens in a new tab

NHS Bereavement Support

Advice and support for coping with bereavement and grief.

Bereavement Opens in a new tab

Cruse

Support, counselling, education, advice and information after a bereavement.

Cruse bereavement support Opens in a new tab

Grief encounter

Free support for bereaved children, under the age of 21, and their families.

Grief encounter Opens in a new tab

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