GET HELP
Questions we're often asked
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There are four ways you can find out about your charges:
- Check your policy/plan documents
- Look at your providers’ websites
- Log in and view your pension details online
- Contact your other providers.
If you’d like to know more about our charges, visit your scheme infosite or view your pension details online.
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We won’t charge you to transfer your pensions to us. Your other providers may charge you for transferring out of their pension.
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You can transfer most pensions to us online, but not all. Common reasons we can’t accept a pension online include:
- It has benefits which may be valuable. If you transfer, you’d give these up
- It’s with an overseas provider
- You’re taking an income or have taken a tax-free lump sum from your pension
- It’s a final salary pension
It’s subject to a bankruptcy order, or pension earmarking or sharing order, or other receiving orders
It has been, or will be, set up using ‘disqualifying’ pension credits from a pension sharing order (i.e. the order applied to a pension already in payment or income drawdown)
If these apply to your pensions, call us to talk about your options.