Scottish Widows Care
Support when you need it most
Along with financial peace of mind, Scottish Widows Protect includes a range of practical and emotional support services at no extra cost.
You and your family can use these services from the day your policy starts. And you don’t have to make a claim to use them.
And if cancer affects you or your family, our partners Macmillan Cancer support can help to minimise any impact on your finances. Find out more about our partnership with Macmillan.
What are the RedArc services?
RedArc has a team of Personal Nurses who are all highly experienced and qualified with a wide range of specialised and general medical knowledge. Their services include support for situations such as:
Any long-term physical or mental illness such as cancer, cardiac, depression, anxiety etc.
- Bereavement
- Trauma
- Disability
- Support on discharge from hospital – helping you recover
The Personal Nurse can also provide, where appropriate:
- A face to face second medical opinion from UK-based specialists, or
- A course of therapy e.g. counselling, complementary or occupational therapy
A dedicated telephone-based Personal Nurse will help you with your specific needs and situation and the same Nurse will remain with you for as long and as often as needed.
How can you use our RedArc service?
Health concerns
If you or someone in your family needs help, advice or support relating to any of the above situations, just call our customer support team and explain that you want a referral.
At claim stage
Our claims team will explain how you or your family can contact RedArc. For a critical illness claim please call us on 0345 601 4839. If someone has died please call 0345 601 4179.
What are the Clinic in a Pocket™ services?
Clinic in a Pocket™ remote GP and prescription delivery services, by Square Health are available, at no extra cost, to all new policyholders from 22nd March 2021.
This allows them, their children and partners to access a UK doctor 24/7 to talk through any health or medical concerns by remote consultation.
Accessed via our partner Square Health's fully encrypted Clinic in a Pocket™ app, health history is encrypted and securely stored.
At a time where we’re learning to do more things remotely and the way we access health services is changing, Clinic in a Pocket™ gives you access to medical expertise from the comfort of your own home.
How can you use Clinic in a Pocket™ services?
Details of how to access the service are in every new customer’s welcome pack. After registering, customers access these services direct from Square Health via their Clinic in a Pocket™ app for Android and Apple. Square Health are on hand to help with installation, registration and the GP service itself.
This service can be used to complement existing NHS treatment, for example to discuss a diagnosis.
You can find the app from the Apple App store or Google Play for Android by searching on Square Health. If you have any queries on how to register you can contact Square Health on 0330 822 1776.
There's the option to upload a photo before the appointment and full details of the consultation are available for the customer to forward to their local GP.
Your remote GP can also write prescriptions, repeat prescriptions, and a ‘fit note’, where there’s a clinical reason. They can refer you to a private specialist if that’s needed face to face. ‘Fit notes’ and private referrals are both available at a cost of £15.
Repeat prescriptions can also be delivered to your front door, free. Please note you may have to cover the charge for the medication.
Scottish Widows Protect offers Clinic in a Pocket™ remote GP and prescription delivery services, by Square Health as part of your policy, they are not part of our contractual agreement with you. These services can be amended, replaced or withdrawn at any time.
