Support for existing customers

Here to help

We’re here to help if you need to:
 


Our life insurance products are: Protection for Life, Scottish Widows Protect, My Life Insurance, Plan & Protect and other policies bought directly from Scottish Widows or your bank (Lloyds Bank, Halifax, Bank of Scotland), Clerical Medical or adviser.

Appoint an extra trustee

Appoint an extra trustee

For Scottish Widows Protect policies only: important information if your life insurance policy is in trust.

How do I make any other changes?

Contact us to:

  • update your address
  • change your bank details
  • let us know you can’t afford your premium
  • cancel your policy
  • make any other changes.

Review your policies

A protection policy can provide an essential financial safety net if you:

  • pass away
  • suffer from a serious illness covered by your policy, such as invasive cancer, heart attack or stroke
  • are unable to work due to an accident or illness.

It’s important to review your protection policies from time to time to make sure they still fully meet your needs. If you want to review your cover, speak to your financial adviser.

You can also call the experts at Cavendish Online on 0800 131 0018, Monday to Thursday 9am to 7pm, Friday 9am to 6pm, or ask for a callback at a time that suits you.

Along with Scottish Widows, Cavendish Online is part of Lloyds Banking Group. They won’t charge you for advice, and you don’t have to agree to anything when you speak to them.

Get a callback

Can I change the level of cover?

This depends on which type of policy you have.

Scottish Widows Protect

Speak to your financial adviser about any changes you want to make. Some advisers may charge for advice about your level of cover.

Plan & Protect

You can’t change the level of cover but you can take out another policy. You can have multiple polices up to a total of £500,000 for life cover and £500,000 for critical illness cover.  You can do this through your banking app or on our website.

You can also apply by speaking to your mortgage adviser at your Lloyds, Halifax or Bank of Scotland branch.

Protection for Life

You can’t increase the level of cover provided by existing policies, but you may be able to reduce it.

My Life Insurance

You can’t change the level of cover with this policy.

Other policies

You may be able to change the level of cover if you have another type of policy you got:

  • directly from Scottish Widows
  • through Lloyds, Halifax or Bank of Scotland
  • Clerical Medical
  • your adviser.

If you’d like to discuss your policy, contact us.

Help and support

Got a question?

Got a question?

Questions about life insurance? Get in touch.

Contact us

Make a claim

Make a claim

How to make a claim for a critical or terminal illness, income protection or premium protection. Or let us know that someone has died.

Make a claim

Financial services compensation scheme (FSCS)

Go to FSCS website